Account Manager Resume

Account Manager Resume Tips

1: Have A Goal

What are you hoping to accomplish in your new position? Every business wants to increase sales, of course, but you can usually find secondary motivators when you dig into the culture and creed of the company. Do they pride themselves on their warm customer service? Are they known for their speed in ordering and shipping? Use these talking points in your objective to make yourself an attractive candidate.

2: Emphasize Your Qualifications

Account managers can come from all walks of life, so if you have actual rewards or certifications within the industry, you’ll set yourself apart from other, lesser applicants. If you’re a member of the Strategic Account Marketing Association (SAMA), say so. If you earned a degree in business administration, include the details of where and when.

3: Show Your Climb

Almost all account managers started off as a sales rep or purchasing agent before being promoted. Highlight this ascent in your resume even if it violates the usual rules about not going back too far in your work history. You want your employer to see that you’ve labored long and hard to become a manager, so even if you began your sales career 20 years ago, list those names and dates.

4: Know The Software

While every company has their own preferences for software, most will require you to have a working knowledge of programs like PowerPoint and MS Office. You can gain extra points for mentioning your familiarity with customer relationship management (CRM) or sales force automation (SFA) software. The less on-the-job training you need, the more likely someone will hire you to hit the ground running.

5: Be A People Person

Account managers are expected to work closely with both clients and staff. This isn’t a job where you crunch numbers while hidden away in an office; you’re typically on the phone, meeting new people or working out in the open on any given day. Show your boss that you understand these demands by including “friendly attitude” and “good communication skills” under your talents.

Account Manager Job Description

Account managers are sales representatives who work with clients rather than products. Instead of directly selling a company’s goods, they act as liaisons between buyer and seller in order to establish a strong relationship with repeat customers. In addition to maintaining order quantities, they also promote, up-sell and cross-sell to increase company revenue and meet necessary quotas. They might be expected to manage their departmental budget as well. Account managers should have a good head for numbers, a strong attention to detail and exceptional interpersonal skills for dealing with the public.

Account Manager Resume Example

Work Experience

Brighton Best International, Inc. – Aurora, IL (September 2011 to Present)
Account Manager

  • Manage assigned accounts with the focus on growth and market share
  • Responsibilities include quoting/following up on quotes, order entry and expediting
  • Promoting and upselling new products
  • Provide sales support to Chicago Regional Sales Manager and Branch Manager
  • Process all aspects of material returns and issuing credits to customers
  • Responsible for adjusting incoming inventory
  • Process shipping and receiving discrepancies and claims

Integrity Solution Services – Saint Charles, MO (June 1999 to August 2011)
Account Manager

  • Managed a Client Correspondence Team consisting of four employees.
  • Responsible for processing time sensitive correspondences daily.
  • Managed employee’s time off so that productivity was not negatively impacted.
  • Traveled domestically and internationally as necessary to conduct business.
  • Responsible for the management of multiple client accounts.
  • Analyzed call center trends as they related to client engagement.
  • Coordinated client related requests and enhancements with all internal business units.
  • Conducted monthly business review and satisfaction survey with client to ensure proper forecast of new business, staffing requirements, and overall client satisfaction.
  • Conducted and coordinated all audit materials to appropriate departments for completion.
  • Conducted monthly client reconciliations to ensure accuracy of accounts.

National Asset Recovery Services, Inc. – Saint Charles, MO (March 1993 to March 1999)
Account Manager

  • Responsible for the management of multiple client accounts.
  • Participated in pre-sales activities including requirements definition, deliverables management, and implementation of new business.
  • Maintained weekly/monthly productivity reports and consulted with each client to achieve performance goals and maximize revenue and profitability.
  • Participated in all client related meetings and conference calls.
  • Referred potential sales opportunities to sales and assist as needed in the sales process.

Education

Associates in Business Administration – Gordon College