Customer Service Representative Resume

Customer Service Representative Resume Tips

1: Discuss Phone Etiquette

Since most customer service representatives conduct their business over the phone, it’s important to have good manners that can overcome geographical distance. Use attributes like “courtesy” and “civility” to show employers that you understand the significance of building a good rapport even across thousands of miles.

2: Include Any and All Training

Since there are no national exams to assure basic competency in customer service, the burden is on you to gain appropriate experience. List any workshops or seminars you’ve attended or talk about conferences and skill certificates you received.

3: Emphasize Speediness

Call duration is one of those things bosses will never bring up on their own, but if you mention it first, you’ll establish yourself as someone who understands the demands of the industry. Bosses appreciate quick, rapid calls that will meet quotas and lead to good service statistics, so mention “speed” and “expediency” on your resume.

4: Focus On Results

What did you achieve at your last job? How did your contributions help overall goals? Talk about all the ways you generated sales, improved response rates or gained referrals because of your good service. If the company received any awards while you worked there, slip those titles and rankings into your descriptions as well.

5: Offer Clerical Skills

You’ll need to be familiar with a wide variety of technology in order to succeed as a customer service representative. If you can offer these skills without any on-the-job training, you’ll be a much more attractive prospect than the applicant who is starting from scratch. Be sure to list your experience with computers, multi-line phone systems and VoIP software.

6: Show Stability

The customer service industry has a high turnover rate, so it’s helpful if you can prove that you’re a dependable worker who won’t quit after the first angry phone call. Include anything on your resume with long-lasting dates, even if it’s unrelated volunteer work or a degree that you’ve been working towards for years. You might also want to stress any experience in conflict resolution.

Customer Service Representative Job Description

Customer service representatives are brand ambassadors who assist with orders, sales, complaints, cancellations and other customer-oriented issues, usually by phone or in call centers. Serving the gap between clients and companies, they might be responsible for everything from arranging payment plans to troubleshooting solutions for common service issues.

In additional to administrative work in an office environment, customer service representatives are also expected to act as promoters, campaigners and sales associates for their brand. It’s their job to market the company as well as keeping customers satisfied with its services.

Customer Service Representative Resume Example

Work Experience

Power Products, LLC – Menomonee Falls, WI  (2009 to Present)
Customer Service Representative

  • Serve as primary liaison between client and external customers, process all incoming customer support requests
  • Develop and maintain skills necessary to respond to a reasonable and appropriate number of customer support calls
  • Handle incoming calls and incidents
  • Follow proper escalation procedures for unresolved customer inquiries
  • Maintain high level of customer acceptance as reflected by comments from the client, customers or quality assurance programs
  • Maintain polite and professional composure while responding to customer service requests
  • Maintain a cooperative and collaborative working relationship with co-workers
  • Consistently meet the metrics and key performance indicators established for the position
  • Proficient in e-mail, Internet, Microsoft Word, Excel, Oracle, OneNote, and Skype
  • Plan shipments of domestic and international finished goods; provide all export paperwork required for international shipments
  • Manage carrier relationships and secure appropriate number of carriers to support shipment volume
  • Ensure on-time and complete deliveries; communicate shipment activity to internal and external customers
  • Coordinate schedules, crating requirements, and shipment preparation with Logistics warehouse, shipping personnel, and freight forwarders
  • Sensitive to the needs of international customers based on regions and local customs

Wacker Neuson Corp – Germantown, WI (2005 to 2009)
Customer Service Representative

  • Provided excellent customer service and sales support via phone fax and email.
  • Responsible for parts look-up and order tracking
  • Worked closely with Regional Field Sales Representatives
  • Handled customer inquiries for parts that needed to be shipped
  • Responsible for expediting orders when required
  • Entered purchase orders
  • Processed return requests for individual customers as well as national chains

Metavante – Milwaukee, WI (2004 to 2005)
Customer Service Representative

  • Provided online banking support for all Metavante hosted websites
  • Answered incoming phone calls and made outbound calls to customers regarding internet and computer banking
  • Provided online banking support for Quicken software users
  • Created and managed customer care issues by directly communicating with the customers. Observed operating room procedures and received training in identifying surgical needs and solutions.

Allen Bradley – Rockwell Automation – Mequon, WI (2000 to 2004)
Customer Service Representative

  • Provided customer service support for the drives devision.
  • Performed various administrative tasks, such as typing, filing, faxing, copying.
  • Insured customers received needed replacement parts.
  • Logged customer requests in the computer software clarify.

Education

Global Business Degree- Waukesha County Technical College, Waukesha, WI