Debt Collector Resume

Work Experience

Windham Professionals – Hendersonville, TN (September 2004 to Present)
Debt Collector

  • Develop strategies to maximize all debt collection activity
  • Learn how to input data in the collection system, including contact information and the conversation details.
  • Ensure optimal level of customer service for collection processes
  • Ensure state and federal compliance laws are¬†followed
  • Make upwards of 400+ calls each shift.
  • Provide consumers with important information pertaining to their debt.
  • Pitch recovery plans following the payment hierarchy.
  • Detail in-depth remarks on each file while obtaining full and complete information.
  • Maintain customer contact to obtain clients’ goals and company quotas

Credit Systems International – Fort Worth, TX (June 1994 to September 2004)
Debt Collector

  • Handled high call volume (Inbound/Outbound Calls)
  • Persuaded and provided debtors with solutions for repayment
  • Arranged for debt repayment/established repayment schedules suitable for debtor’s financial situation
  • Notated information about debtor’s financial status and collector’s collection efforts
  • Documented clear and concise notes after every phone call that was taken
  • Represented the company in a professional and businesslike manner
  • Fulfilled monthly quota to enhance clients’ portfolio
  • Established rapport with customers by securing qualified payment arrangements
  • Resolved disputes quickly and efficiently, ensuring customer satisfaction

World Recovery Service – Lake Mary, FL (May 1984 to June 1994)
Debt Collector

  • Answered customer inquiries about account status
  • Verified payment information adjustments to manager
  • Utilized computer systems to handle skip tracing
  • Communicated and documented client payment arrangements
  • Corresponded with clients via phone, email, and postal mail
  • Obtained debtor demographics and contact information
  • Collected purchased debt for attorney
  • Provided customer feedback via written correspondence or phone


High School Diploma РCarroll High School РBuffalo, NY