Medical Receptionist Resume Tips
1: Be Personable
As the first face seen by patients, it’s important that medical receptionists are friendly, outgoing people who can work well with the elderly or set a sick child at ease. Use strong action verbs to make your accomplishments pop.
2: Show Your Integrity
Between financial records, medical histories and insurance policy information, medical receptionists have access to incredibly sensitive data in the course of their duties. You’ll need to prove to your boss that you’re honest and trustworthy. Pepper your resume with mentions of volunteer week; list all your years of dependable employment with another clinic; talk about taking language courses to answer the growing need for bilingual healthcare professionals.
3: Describe Your Previous Job
Instead of just listing the traditional names and dates, go into the detail about your previous workplace environments. Were they small, family-oriented facilities that taught you the value of a smile? Were they busy and relentless, honing your efficiency and lighting-fast response times? Give your employers an idea of where you’ll shine.
4: Add Depth To Your Certification
In the same vein as the above, don’t list your education and accreditation without providing context for your skills. If you’re a certified medical assistant (CMA), talk about your courses and clinical rotations. If you earned an associate’s degree in medical reception, explain what abilities you developed in the program. There are no universal exams for becoming a medical receptionist, so offer as much detail as you can about your training for the position.
5: Include All Secretarial Skills
Medical receptionists spend a lot of time on the computer. If you have experience with spreadsheets and word processors, you already have an edge over other applicants. List things like the software you can use, the charge tickets you can create and the number of words you can type per minute.
Medical Receptionist Job Description
Medical receptionists are entry- to mid-level employees who handle the paperwork of a hospital, clinic or outpatient facility. Most of their job is clerical, ie organizing records and updating payment information, but they’re also expected to work the front desk as appointment setters and hospitality providers.
Medical receptionists need excellent interpersonal skills and a strong attention to detail to succeed in their field. They should be able to wield patience and efficiency in equal measure. They should also be trained in the handling of minor emergencies.
Medical Receptionist Resume Example
Poplar Point Health & Rehabilitation – Memphis, TN (October 2011 to July 2014)
- Filed, scanned, and retrieved patient records accurately and thinned charts as needed.
- Prepared folders and maintained records of newly admitted patients.
- Answered incoming calls, greeted callers, provided information, transferred calls and/or took massages as necessary.
- Monitored accounts to ensure payments were up to date and prepared and processed accounts payable checks.
- Performed clerical duties, such as typing, bookkeeping, accepting orders, and sorting mail.
- Accessed information on automated database to print reports.
- Monitored medical records for compliance with Federal, State Laws and regulation.
Americare Home Health Agency – Memphis, TN (June 2007 to September 2011)
- Posted line items to payments, denials, adjustments accounts and recoup payments.
- Received and verified invoices; verified that transactions complied with financial policies and procedures.
- Called insurance carriers to verify insurance, processed and submitted both electronic and paper insurance claims.
- Performed data input, checked status of claims on-line and performed timely follow-ups on accounts.
- Scheduled work for external/field employees and set appointments.
- Followed up on all broken assignments and kept ready call list, and filled broken and/or cancelled assignments.
- Answered calls, organized, managed staffing work schedules weekly and monthly for external/field employees.
- Promptly updated all schedule changes and coordinated patient flow.
Physicians Data Service – Memphis, TN (January 2002 to May 2007)
Patient Account Representative
- Submitted both insurance claims electronically and/or on paper; reviewed and alerted payers of past due accounts.
- Ensured that timely follow-up was completed for all patients accounts receivable.
- Tracked, revived and recommended actions to decrease aging Accounts Receivable.
- Billed 1500 medical claim forms to insurance providers and balanced receipts, reconciles daily work batches.
The West Clinic – Memphis, TN (May 1996 to December 2001)
- Greeted patient and assist promptly, and provided any necessary instruction/direction.
- Obtained and entered new patient demographic information into the computer system.
- Scheduled appointments with physicians properly and accurately.
- Scheduled return appointments and collected all co-pays and balances at check out.
- Obtained insurance information and verified insurance by contacting insurance companies.
Associate in Business Administration of Accounting – National College of Business and Technology – Memphis, TN
Medical Secretary Resume Example
Albany ENT & Allergy Services P.C – Albany, NY (December 2009 to March 2014)
- Schedule and maintain two physician’s schedules, answer & return telephone calls, obtain authorizations from insurance for necessary procedures/imaging, ability to communicate effectively in person with people of all ages.
- Administrative & Clerical work procedures including computer skills and utilizing software programs such as Microsoft Office.
- Point of contact and liaison between other departments, medical offices, and hospitals.
- Monitor correspondence and information controls/tracking, composing, reviewing and editing correspondence for accuracy and completeness.
- Record and collect co-payments, experienced with medical coding, and medical terminology.
- Tracked and confirmed all prior authorizations prior to date of service to avoid denials
- Sequenced all exam / tests utilizing system tools.
- Compiled data, statistics and additional information to retain for auditing purposes.
Lahey Clinic North (June 2004 to November 2009)
- Provided support to nine Specialty Physicians in Otolaryngology, Speech & Allergy Department
- Maintained records and processed important confidential documents
- Responsible for organizing and maintain files, supplies
- Operated multi telephone lines and directed them accordingly
- Scheduled face-to-face meetings with internal and external clients
- Clearly and concisely explained detailed information to management and staff on end-of-month reports
- Managed/balance incoming and outgoing money related to rep. payee, petty cash, check requests, and invoices
- Created and implemented new procedures to improve the day to day operations
West Bay Orthopaedic & Neuro-Surgery – Warwick, RI (January 1999 to March 2004)
- Maintained referral authorizations from the primary care physician’s office.
- Demonstrated proficiencies in telephone and front desk reception within an extremely busy environment.
- Updated computer demographics on patients from all aspects, phones, in person, nursing homes and hospitals.
- Handled a variety of customer service and administrative tasks, to consistently increase patient satisfaction and reduce liability risk.
- Resolved customer issues with expediency.
- Obtained current demographic information from hospitals, nursing homes and private insurance companies.
- Liable for ensuring that patient hospital information is up-to-date and accurate.
- Contacted workers compensation and private insurance companies to obtain authorizations for a variety of therapy and radiology testing.
- Kept up a basic knowledge of CPT and ICD-9 coding and understanding of insurance health plans.
- Interacted with nurses, doctors, and patients in a multitude of situations.
BS in Business – Capella University
Associate in Science in Business Administrative – Nashua Community College