Store Manager Resume Tips
1: Describe Your Previous Jobs
Don’t just list the stores you’ve managed without any kind of context for the type of business you did there. Mention that Location A was a high-volume, fast-paced retail outlet, or Location B was an upper-class boutique that offered drinks and waiting areas to all clients.
2: Highlight Your Awards
The easiest way to demonstrate your value to a potential employer is through the accolades offered by previous ones. Were you “Manager of the Year” at your last company? Were you #1 in sales in your district? Have you received any service awards or customer satisfaction certificates?
3: List Your Skills
The duties and responsibilities of store managers are entirely dependent on location, so it’s important to go into detail about what you can do and how you’ve been trained. If you know inventory, for example, talk about your talent for organizing and archiving. If you’re well-versed in finance, mention the fact that you doubled as your last store’s bookkeeper.
4: Make Everything An Achievement
Instead of listing tasks as a matter of course, frame them all in a way that reflects well on your leadership. You didn’t just upload new training modules for your employees, you cut customer complaints in half by implementing a new service policy. You didn’t just comply with safety standards, you brought workplace accidents down to zero.
5: Quantify Your Results
Store managers are all about numbers, so use percentages and dollar signs on your resume to show your boss that you’re comfortable working with them. Offer a very precise assessment of your accomplishments by mentioning that you “led a team to $2 million in sales” or “decreased staff turnover by 45 percent in 2011.”
6: Include The Extras
Official management training is only one way that you can distinguish yourself as a competent professional. You can also discuss all the leadership conferences, self-improvement workshops or public speaking courses that you’ve taken over the years. The goal is to look well-rounded and committed to a career in management.
Store Manager Job Description
Store managers are supervisory agents who oversee the hiring, training, scheduling and general day-to-day activities of their employees. They’re also expected to maintain their establishments for things like cleanliness, quality control and good customer service. Additional obligations can include everything from the financial to the clerical, but the exact duties of a store manager will vary by location and position. They should be prepared to juggle many responsibilities. They should also be comfortable working within a corporate hierarchy.
Store Manager Resume Example
Rent-A-Center – Miami, FL (September 2013 to Present)
- Responsible for providing general management of all activities within the store consistent with company policies including activities in the Financial Service operation whenever applicable.
- Maximize store revenue and profits through efficient management of all store activities.
- Responsible for the selection, training, and ongoing development of coworkers within the store.
- Monitor and oversee customer satisfaction, proper management and protection of company assets.
- Development of management talent for future growth of the company.
- Oversee and direct coworkers to ensure all comply with company policies.
The Fudgery – Oxon Hill, MD (March 2012 to July 2013)
Assistant Store Manager
- Operated/balanced out all cash registers throughout the day
- Prepared and sold products on the daily prep list
- Made sure the display cage was neat, clean and presentable to the public
- Stocked all items that were in the store
- Provided excellent customer service
- Scanned all delivery invoices and send them to the home office
- Made sure all staff stayed on task and on schedule
- Made all store orders for products and any extra items
Verizon Wireless – Philadelphia, PA (October 2011 to January 2012)
- Sold products and services to new and existing customers.
- Handled customer service issues.
- Monitored store merchandise to maintain optimum inventory level.
- Adhered to all sales processes and procedures as established by corporate.
- Met or exceeded sales goals as established within my district.
- Executed promotions while also maintaining the store standards and appearance per my district manager.
BFKC Contractor Services, DBA (Bee Fit Kids Club, Inc.) – Miami, FL (December 2008 to September 2011)
- Managed the activities of a specialized technical staff consisting of tradesmen fluent in the various facets of construction.
- Established production procedures as well as production and quality standards.
- Developed sales markets and advertising in association with The Home Depot Contractor Services Department.
- Determined improvement opportunities by identifying methods to reduce costs and increase productivity while maintaining high levels of quality.
The Home Depot – Miami, FL (March 2005 to November 2008)
Sales Department Manager
- Provided outstanding customer service to customers and drove sales and profitability of the store.
- Supervised associates within the department.
- Scheduled associates’ work time and training.
- Trained, coached and developed associates’ customer service skills and product knowledge within the department.
- Planned and implemented merchandising for the department.
- Coordinated with ASMs, Freight Team and IMAs to execute merchandising plans.
- Managed resets and cross merchandising as necessary.
Associates in Arts in Business Administration – Miami Dade Community College – Miami, FL
Bachelor’s Degree in Finance and International Business – Florida International University – Miami, FL